Find in store:X
Find in store:X
Do you ship to my country?
We ship to a majority of countries worldwide. We ask each customer to check that we ship to their exact destination country when selecting their delivery address at checkout.
Will I have to pay any custom or import charges?
Import charges are including within our shipping costs.
Where are your products made?
All Hatton Labs jewellery is manufactured in Italy.
Are your products real silver?
We only use solid sterling silver for all of our products, no product is made from brass or is silver plated.
Are your pearls real?
All of our pearls are real freshwater farmed pearls, we do not use synthetic pearls.
Do you have a physical store?
We do not have a Hatton Labs physical store. We are stocked internationally if you wish to view and try on products. Click here to view our stockists.
What's your returns policy?
We only accept returns for faulty items. We do not accept returns for a change in sizing.
How do I clean the item?
We recommend taking your jewellery to a reputable jeweler for professional cleaning annually. General wear and tear and dirt build-up are inevitable on all jewellery, semi/precious stones, and metals. We have also provided a polish cloth with each product that we recommend using gently on your jewellery at least once a week. The more effort you make in maintaining your jewellery, the better. Jewellery must be looked after for longevity.
Can I shower in the item?
Precious metals and natural stones are extremely delicate and will quickly discolour and change when exposed to particular substances or the wrong environment. Do not wear your jewellery when: showering, swimming, in humid weather (incl. sauna and steam-room), participating in physical activities, carrying and moving heavy items, and also when sleeping. Please also keep your jewellery out of direct sunlight and away from heat.